أثر التحديات الناجمة أثناء الأزمات في أداء مقدمي الرعاية الصحية بمجمع الشفاء الطبي في قطاع غزة. Wael Abdel Majeed Abdel Kareem Okasha

ABSTRACT This study aimed to assess the impact of crisis-related challenges on the performance of healthcare providers at Al-Shifa Medical Complex in the Gaza Strip. To achieve the study objectives, a descriptive analytical approach was employed using a cross-sectional design, which was considered most appropriate for the nature of the study. A structured questionnaire, developed by the researcher and validated for reliability and validity, was used as the primary data collection tool. The questionnaire covered key domains including shortages of medical supplies and medications, occupational stress, professional burnout, overcrowding in hospital departments, and their impact on the quality of healthcare performance. The study population comprised all healthcare providers working at Al-Shifa Medical Complex in the Gaza Strip, while the study sample consisted of 135 participants, including 45 physicians, 9 pharmacists, 61 nurses, and 20 allied health professionals. The results revealed a statistically significant negative impact of crisis-related challenges on the performance of healthcare providers. Severe shortages of essential medical supplies and medications, combined with a high influx of patients, contributed to increased levels of occupational stress and burnout among healthcare workers, which in turn reduced their ability to deliver optimal healthcare services. The findings also indicated lower levels of job satisfaction and higher psychological distress associated with repeated exposure to successive crises. The study concluded that strengthening the preparedness of the healthcare system is essential through enhancing human resource capacity, ensuring the continuous availability of medical supplies, developing effective emergency preparedness plans, and implementing psychosocial support programs for healthcare workers. These measures are crucial for improving healthcare providers’ performance and ensuring the continuity and quality of healthcare services during crisis situations. Keywords: Crises, Healthcare Challenges, Performance of Healthcare Providers, Al-Shifa Medical Complex, Gaza Strip.

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