مدى تطبيق الأتمتة الإلكترونية في وزارة التربية والتعليم العالي بالمحافظات الجنوبية من فلسطين الباحث عمر عبد الله علي الحاج

Abstract This study aimed to assess the extent of e-automation implementation at the Ministry of Education and Higher Education in the southern governorates of Palestine, and to identify the availability of automation requirements. The study population consisted of all supervisory positions at the Ministry's headquarters in the Gaza Strip, totaling (181) employees. To achieve the study objectives, the descriptive analytical approach was employed, utilizing a questionnaire as the primary data collection tool, supplemented by interviews. The questionnaire was distributed to a simple random sample of (123) respondents, representing (68%) of the total study population. The study revealed several key findings. The availability of automation requirements for programs was rated highly, with an overall relative weight of (82.71%). The requirements were ranked in descending order as follows: data quality ranked first with a relative weight of (85.21%), followed by software in second place (83.54%), hardware in third place (82.21%), human resources in fourth place (81.60%), and finally networks in fifth place (79.81%). These results indicate that technological and human infrastructure components are largely available, with data quality being the most prominent factor. Furthermore, the study found statistically significant differences at the significance level (α ≤ 0.05) in respondents' perceptions regarding the reality of automation, attributed to the gender variable, in favor of males. However, no statistically significant differences were found for other demographic variables, including age, years of experience, educational qualification, and job title. Based on these findings, the study put forward several recommendations. Primarily, it urged the Ministry to expedite the completion of its automation plans for all administrative processes, given the high availability of necessary requirements. It also recommended that decision-makers rely on automated data to support informed decision-making. Additionally, the study called upon the Palestinian government to adopt a national strategy to generalize the Ministry's automation experience across all governmental institutions. Further recommendations included continuously developing the information system to enable data sharing with external parties, enhancing information security through advanced firewalls, and strengthening the technical infrastructure to optimize automated operations and ensure institutional efficiency and effectiveness. Keywords: E-automation, Ministry of Education, Information Systems, Palestine

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